Returns & Refunds Policy | The Fittest Pet®

At The Fittest Pet®, we aim to make returns and refunds simple and fair. This policy explains how our refund process works, what to do if there’s an issue with delivery, and how our Happy Pet Guarantee applies.

At a Glance

Happy Pet Guarantee: If your dog doesn’t love the chews, we’ll make it right with a refund.

Damaged or incorrect orders: We’ll arrange a replacement or refund.

Australian Consumer Law: Your rights under ACL apply in addition to this policy.

How to request: Email us with your order number and details.

Response time: We will respond to your enquiry as soon as possible.

The Happy Pet Guarantee

We understand palatability is everything. If your dog doesn’t love The Fittest Pet® chews, we’ll make it right with a refund. Just email us your order number within 10 days of delivery. No hoops, no hassle.

How to Request a Return or Refund

Email: email AT thefittestpet DOT com

Damaged Items on Arrival

We pack every order carefully to protect it in transit. If anything arrives damaged, contact us straight away and we’ll arrange a replacement or refund.

Please include:

your order number, and photos of the outer parcel, shipping label, and the damaged product.
We’ll offer a replacement or refund depending on the situation.

Missing Parcels or Delivery Issues

If tracking shows delivered but you can’t locate the parcel:

  • check your safe drop area
  • check with neighbours or building reception
  • confirm the delivery address on your order

If it still can’t be found, contact us and we’ll help investigate with the carrier.

Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is provided in addition to your rights under ACL.

Refund Method and Timeframes
Approved refunds are returned to the original payment method.

Processing Time depends on your bank/provider, but refunds typically appear within 3–10 business days after approval.

Returns & Refunds FAQs

The Happy Pet Guarantee
If your dog doesn’t love The Fittest Pet® chews, you’re covered by our Happy Pet Guarantee. Email your order number and we’ll handle the rest, quickly and seamlessly, with a full refund.

Email us with photos of the parcel and product, plus your order number. We’ll arrange a replacement or refund.

Once approved, refunds typically appear within 3–10 business days, depending on your payment provider.

Yes. ACL rights apply in addition to this policy.

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