Shipping Policy | The Fittest Pet®

At a Glance

At The Fittest Pet, we know your pet’s health, happiness, and daily routine matter.

We dispatch orders as quickly as possible and keep you updated from checkout to delivery. This policy covers shipping costs, delivery timeframes, tracking, and what to do if your order is delayed, missing, or arrives damaged.

Shipping Question
Quick Answer

Where does The Fittest Pet ship?

We ship across Australia and internationally.

How long does delivery take?

We offer express and standard post options, dispatched across multiple warehouses in Australia.

How much does shipping cost?

Standard shipping Australia-wide is $9.95. Express shipping Australia-wide is $14.95. International shipping starts from $14.95.

Do you provide tracking?

Yes. Tracking details are emailed once your order has been dispatched.

Is free shipping available?

Orders over AUD$100 are eligible for free shipping within Australia.

Is express shipping available?

Yes. You can select express shipping upon checkout if you wish to receive your parcel as soon as possible.

Do you ship internationally?

Yes, we ship internationally.

Need help with your delivery?

Contact us and one of our friendly team members will be happy to support you.
Email: email AT thefittestpet DOT com

Order Processing Times

Orders placed through The Fittest Pet are usually processed within 1–2 business days, excluding weekends and public holidays. Processing time refers to the time it takes us to receive, prepare, pack, and hand your order over to the delivery carrier.

During busy periods such as sales, public holidays, or peak shopping seasons, order processing may take a little longer than usual.

If there is a delay in processing your order, or if you require your order urgently, please email us, and we will do our best to assist.  Email: email AT thefittestpet DOT com

Delivery Times

We offer express and standard shipping options. We ship from various warehouses in Australia.

Where We Deliver

The Fittest Pet ships across Australia and internationally.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery details. Orders above AUD$100 receive free shipping.

Incorrect or Incomplete Shipping Addresses

If you notice an error in your shipping address, contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to update the address. However, once an order has been dispatched, we may not be able to change the delivery address.

Lost, Missing, or Damaged Parcels

If your parcel is lost, missing, damaged, or significantly delayed, please contact us with your order number, tracking details, and any relevant photos.

We’ll do our best to assist, including helping with a courier investigation and working with you to find a suitable solution where appropriate, such as a replacement or refund.

If your order is marked as delivered but you cannot find it, please check safe drop areas, neighbours, household members, building reception, or property management before contacting us.

For damaged items, please keep the item and packaging while we review the issue, as this may help us resolve the matter faster.

Authority to Leave and Missed Deliveries

Some couriers may offer authority to leave, safe drop, or unattended delivery options. If selected, your parcel may be left at your address without a signature.

Once a parcel is marked as delivered, The Fittest Pet may not be responsible for loss, theft, or damage. However, we’re always happy to assist where possible.

If delivery is unsuccessful, the courier may leave instructions for redelivery, collection, or return to sender.

Contact Us About Shipping

If you have a question about shipping or need help with your delivery, please contact The Fittest Pet customer support team. Please include your order number so we can assist you faster.

Email: email AT thefittestpet DOT com

Lost, Missing, or Damaged Parcels

If your parcel is lost, missing, damaged, or significantly delayed, please contact us with your order number, tracking details, and any relevant photos.

We’ll do our best to assist, including helping with a courier investigation and working with you to find a suitable solution where appropriate, such as a replacement or refund.

If your order is marked as delivered but you cannot find it, please check safe drop areas, neighbours, household members, building reception, or property management before contacting us.

For damaged items, please keep the item and packaging while we review the issue, as this may help us resolve the matter faster.

Shipping FAQs

The Fittest Pet ships to eligible addresses within Australia and internationally. Shipping options, delivery times, and costs may vary depending on your delivery address, courier availability, destination country, and the products in your order.

Yes, The Fittest Pet offers delivery to eligible addresses across Australia, including many metro, suburban, regional, and remote locations, subject to courier availability. We offer free shipping for orders over AUD$100.

Orders are usually processed within 1–2 business days, excluding weekends and public holidays. Processing times may be longer during sales, product launches, public holidays, or peak periods.

Shipping times depend on your location and the shipping method selected at checkout. Metro areas are usually faster, while regional and remote areas may take longer. We offer both express shipping and standard post options, so you can get your parcel as quickly as possible.

Standard shipping Australia-wide is $9.95, and express shipping Australia-wide is $14.95. International shipping starts from $14.95.

Free shipping is available for eligible orders over AUD$100, for delivery across Australia.

Yes. Express shipping option is available upon checkout.

Yes. Once your order has been dispatched, you will receive tracking information by email so you can follow your parcel’s delivery progress.

Tracking may take time to update after your parcel has been collected or scanned by the courier. If your tracking has not updated for several business days, please contact us and we’ll help investigate.

If you need to change your shipping address, contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to update it.

If an incorrect or incomplete address was entered at checkout, delivery may be delayed, returned to sender, or delivered to the wrong location. Contact us immediately if you notice an address error.

If you believe your parcel is lost, contact us with your order number and tracking information. We can help review the delivery status and, where appropriate, assist with a courier investigation.

Check around your property, safet drop areas, neighbours, household members, reception, or building management. If you still cannot locate it, contact the courier and then contact us for assistance.

Please contact us as soon as possible. We work with you to find a suitable solution where appropriate, e.g. offering a replacement or full refund.

Yes. We deliver to PO Boxes and Parcel Lockers where available. Available delivery options will be shown at checkout.

Yes, The Fittest Pet ships internationally.

Please contact The Fittest Pet customer support team with your order number and tracking details. We’ll be happy to help. Email: email AT thefittestpet DOT com

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